Granny’s Fudge Shop
Return Policy
This replaces our previous return wording. It applies to online orders from Granny’s Fudge Shop in Cascade Locks, Oregon.
No returns after 30 days. You must contact us within 30 days of delivery or pickup.
No refunds if the product has been opened or consumed. Safety seals must be intact and the item unused.
What we can accept
Because we sell handmade food, we only accept a return when all of the following are true:
- You contact us within 30 days of the delivery or pickup date.
- The item is unopened, unused, and not consumed.
- The original packaging and safety seal are intact.
- You include your order details (see below).
- You pay to ship the item back to us.
What we cannot accept
- Returns requested more than 30 days after delivery or pickup.
- Items that have been opened, tasted, or consumed.
- Items missing the original packaging or safety seal.
- Items returned without order details.
How to start a return
Email grannysfudgeshop@gmail.com before you ship anything back. Include:
- Your full name and the email used on the order
- Order number and order date
- The product(s) you want to return
- Why you are returning them
- Photos if the item arrived damaged or we sent the wrong item
We will confirm whether the return is approved and how to send it.
Return shipping
You are responsible for the cost of shipping any items back to us. We do not provide prepaid labels. Ship the approved return, with your order details included in the package, to:
Granny’s Fudge Shop
PO Box 756
Cascade Locks, OR 97014
We recommend a trackable method. We are not responsible for returns lost in transit.
Refunds
If we accept the return, we refund the purchase price of the returned item to the original payment method after we receive and inspect it. Original outbound shipping is refunded only if we sent the wrong item or the item arrived damaged or defective. Return shipping you paid is not refunded, except when the return is our error.
Damaged or wrong items
If an order arrives damaged, incomplete, or incorrect, contact us as soon as you can and send photos. We will replace the item or refund it. In those cases we may cover return shipping or ask you not to send the item back.
Questions: grannysfudgeshop@gmail.com or our Contact Us page.
